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I have a problem with a .otf font in Windows. I has been used in different MS Office applications where it worked fine until today, where it stopped working – I don't have more information from the client than this font preview image attached. They've tried to remove the font and reinstall it – still not working. The fact that it used to work but suddenly not, seems strange to me...
Any clues?

16 Apr 2012 — 7:24am
Tell them to try deleting the fontcache and rebooting.
In Windows XP and Vista, it's here:
c:\windows\system32\FNTCACHE.DAT
- Herb
16 Apr 2012 — 9:34am
What I see is a font without a lowercase. Copy the uppercase characters into the lowercase slots, create new classes to algorithmically expand the kerning, generate a new font, and the problem will disappear.
17 Apr 2012 — 2:18am
Yeah, it's only uppercase and they'd forgotten that. Thank you for your quick responses!