Fontworks
Hi all,
Has anybody else out there ever been paid font royalties from Fontworks (www.type.co.uk)? I am finding them diabolically difficult to communicate with and, despite me having been with them for a year, am yet to receive any royalty payments.
Just wondering what the experiences of others has been...
ATF
23.Oct.2010 6.36pm
They send me royalty reports quarterly. I invoice them and they pay promptly. Other than that I haven't communicated with them.
24.Oct.2010 10.17am
Are you actually due any royalties? ie. have they sold any of your stuff?
If you haven't received a report that means no units have been shifted.
25.Oct.2010 3.31am
Hi Wayne, I have asked our accounts dept. to give me an update a.s.a.p. on all ATF sales and I'll contact you via email as soon as I have the information. Rest assured there's probably a very simple explanation because any royalties due are paid promptly.
25.Oct.2010 4.54am
Wayne, it transpires that our accounts dept. contacted you and your colleague Alison earlier in the year requesting that ATF charge our card for the £37.50 due but we heard nothing back. We've made a PayPal payment today for the Q1, Q2 & Q3 periods, kindly issue an invoice. Seems like there was a communication breakdown at your end.
25.Oct.2010 2.42pm
Well Joe, there's obviously been some kind of miscommunication. I'm not going to get into a public argument about it. Will email you privately.