Indesign 2.0 crashing

dendicott's picture


I'm running the new dual intel G5 with Creative Suite 2 (version 4.04), with 2Gb of ram. I'm experiencing regular crashes, when I go to export, print, click on the gradient box, select different tools etc. By process of elimination I've worked out that the font Optima (given a clean bill of health by Font Doctor) is causing crashes. In all probability other fonts are causing problems as well.

Has anyone experience the same problems? And is there a fix??

We're considering buying in the adobe font library and deleting all our fonts but it's not certain to fix the problem?

Can anyone help?

Also I can't seem to post this on the adobe site, even though I'm registered - I'm denied access. Could someone explain how I post? or do it for me??

Thanks for any help on this matter.

Miss Tiffany's picture

I would try disabling all the fonts which you've enabled—Don't disable the system fonts—and try exporting. If you can get it to export, enable only the fonts you need and try again.

Or, on second thought is that what you have done?

Paul Cutler's picture

I believe I have heard that Optima is a problem child with ID. Not 100% sure but I seem to remember something like that.

Most ID crashes are font related so you're on the right track.

Are you using a font manager?


dendicott's picture

Thanks Miss T, yes indeed that's what we've done.

Paul, we're using Suitcase Fusion.

We're running alot of old truetype and postscript fonts - and it's been suggested that's the problem and that we need to upgrad to all opentype. Any ideas?

Miss Tiffany's picture

If you licensed the fonts from specific foundries and still have receipts you might call them directly and see if you can't get upgrade pricing. If you don't you might consider licensing the fonts you really need anew and then starting over with a larger library later.

Sorry, wish I could offer better advice.

dendicott's picture

We don't have any reciepts! Some of the fonts are truetype one dating back to the late 80's.
Hopefully buying the adobe lbrary will sort the problem out.

My advice think twice about buying a macintel until CS3 ships.


charles ellertson's picture

Just to make sure all your options are listed -- some foundries, such as Adobe, permit you, the end user, to make an OpenType version of an older Type 1 or TT font.

I don't particularly recommend you do this. If your time is worth anything, it would likely be cheaper to re-purchase the fonts. And to do such a conversion, you need some software. Trans-Type or FontLab cost some money, but can make the process easier, once you figure them out.

As a for-instance, I had long ago made database fonts of all out Type 1 fonts -- we ran TeX out of a DOS-box, and could encode fonts on the fly. I often had more glyphs in a font than are available in the "new" OpenType versions, so repackaging them in an OpenType wrapper saves both money and time. This is an odd situation, & if something similar isn't at play (or your time is worth nothing), better to rebuy.

Linda Cunningham's picture

I've also had problems using Optima with CS and CS2 as well. Frequently, the file looks fine as an .indd, but when I export it as a pdf, I get gibberish where the Optima was. The only solution I've found so far is to make sure I'm only running one flavour -- either T1 or TT, doesn't matter which, although TT is easier -- and not try to mix them.

(On the flip side, I've been having strangeness with Futura and Word 2004 Mac: when double-clicking a Word document and Word firing up, I get a message that Futura is corrupt and that I need to disable it. Then Word promptly hangs, and I can't delete the offending document because it is "busy" -- even though I have no applications open.

Rebooting lets me drop-open the Word doc with TextEdit, but there are a few things, such as documents from clients, for example that I really do want to fire up Word with.


Miss Tiffany's picture

Darren -- Have you tried putting the font into the "font" folder that is inside the "Adobe InDesign" folder that is inside of the apps folder?

Linda -- Tyfa sucks wind too. I can make it work if I export as postscript and drop it onto Acrobat.

Linda Cunningham's picture

Since I've got a client about to drop a 30-page Word document on me, I spent a good part of last evening messing around with it -- my first boot attempt got me the "(font name) is corrupt and you should turn it off" for probably 85% of the fonts I have loaded. (At least it booted up this time, which was an improvement.) Clicking OK turned them off: well, that's not a reasonable option!

Just for laughs, I ran the most recent update for Office 2004.

Turned the fonts all back on, tried opening Word again. Got the message again, and did a Cmd-. so it skipped to the next font. Only had to do it for maybe ten fonts, and then it opened properly, with all my fonts listed, but not in their style. OK, that's a compromise I can live with.

mili's picture

I found this in the new InDesign Mag trial issue, I wonder if it might help with this problem, too.

InDesign Fonts Folder
Can’t get a troublesome font to load properly on your system and appear in the InDesign font menu? Don’t panic. Try placing the problem font in the InDesign Fonts folder, located in the InDesign CS2 application folder. Any fonts in this folder are managed from within InDesign rather than from an outside application or through the operating system. Fonts that don’t load properly through the operating system (such as multiple master fonts or Windows fonts on an OS X system) may work in InDesign if you put them in the application Fonts folder.—Ted Locascio

dendicott's picture

I read this in the mag as well. The main issue is I'm overseeing 48 titles with a variety of different typefaces. I need to manage them in suitcase and simply don't have the time nor patience to sit down and work out which are causing issues.

Just hope that the adobe opentypes solve the problem - and then maybe indesign will be stable...

Miguel Sousa's picture

> Some of the fonts are truetype one dating back to the late 80’s.

Perhaps it's time to upgrade, no? Adobe had a good deal on Font Folio last month, and there might be new promotions in the near future. Keep an eye on that page.

blank's picture

I ran into similar issues recently with a TT font that checked out and worked fine everywhere else, but Indesign was listing it with the Chinese fonts and crashed any time I tried to print. Even though it checked out fine I'm pretty sure that this was actually font corruption as it was from a collection of six TT fonts and was the only one of the six causing the problem.

Try nuking the OS install and start over, this time managing fonts from a software-created library and only load what you need for projects you're using. If it keeps happening, it could be that your fonts are just old and cruddy and you'll have to buy them again. But this time make a backup disc and keep the original where it can't get lost!

Thomas Phinney's picture

Versions of Optima and ITC Eras issued by Adobe in Type 1 format, back around 1989 (prior to 1992-93), used an... interesting... "hybrid outlines" approach that is no longer supported. Check the copyright notice in the fonts, and upgrade if necessary.



Linda Cunningham's picture

Thanks, Thomas -- oddly enough, neither of those is giving me issues, and I do use both a lot. The Adobe bundled fonts I'm using from that era (albeit not many any more) all seem to work fine with both Word and InD.

Well, so far.... ;-)

Thomas Phinney's picture

It's just those two families that are problematic - and mostly with Adobe applications.


Linda Cunningham's picture

Well, sure enough, my T1 Optima is dated 1987 (I guess I'll kill it and use TT exclusively) and ITC Eras is 1992. Thanks Thomas: should one ask exactly what used an… interesting… “hybrid outlines” approach means?

Miguel Sousa's picture

"A hybrid font is a font program that contains two sets of outlines. One set of outlines is chosen according to the resolution of the device on which the font is being used. Hybrid font programs are typically used for typeface designs with subtle curves that are beyond the Flex mechanism’s capabilities. At high resolutions a set of outlines with full fidelity to the design is used; at low resolutions a set of outlines with straighter edges is used. An example of a hybrid font program in the Adobe Type Library is Optima."

In Adobe Type 1 Font Format (PDF file)

Linda Cunningham's picture

Neat! Thanks Miguel -- the interesting things one learns on Typophile.

The next house party I go to, I'll find a way to work that into the conversation.... ;-)

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