Illustrator/Windows issues

stee's picture


I have a question that hasn't been answered to my satisfaction over at Adobe regarding the way Illustrator reads fonts in the Windows environment.

Often AI will display fonts in the font menu that it will not pull into a document when opened, claiming that the font(s) are unavailable.

Also, when saving a document that uses fonts that I know are legitimate, purchased fonts, I will frequently receive a message stating that Illustrator is "unable to create font subset" and that "protected fonts cannot be embedded".

What's going on here? Anyone?


sevenfingers's picture

I have had the same problem with missing fonts even though they are installed. it's odd, and I unfortunaly haven't got a solution.

As for the protected fonts issue, legitimate purchased fonts often have a checkbox marked that protect the font from ebedding into documents. I have it you can change it in FG, but I doubt you're allowed by the license agreement.

eolson's picture

I'm interested to hear more on this.
I've tested my fonts extensively in the
Windows environment and have run into some
strange kinks with all fonts (let alone my own).
From what I can figure out various versions
of design programs (esp. Quark & Illustrator)
tend to create different results depending on
the version of Windows.
Very frustrating if you tend to lean towards
obsessive perfectionism.

graficartist's picture

Are you running windows 98? If so I would recommend doing a search for "adobefnt.lst" and then deleting all of the files that it finds with that exact name. Then before starting any other adobe apps start photoshop first. It builds the best adobefnt.lst and all of the adobe apps share the same lst. That will fix some of the problems


stee's picture

thanks tom.
no, i'm running windows 2000.
it seems to be fonts that have been 'converted' from mac to pc or from t1 to truetype that are at the heart of the problem. i've spoken with adobe tech support (some of the fonts in question were adobe), and the upshot of our back-and-forth dialog was that the problem most likely lies with fonts that have been altered in fontographer (or crossfont, etc). at least that's been our best guess. i'm not entirely sure how illustrator id's fonts for its menu, so i've been unable to confirm this theory, but i can't think of anything else...

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